As Ipswich Academy is currently closed, we want to make sure all the details we hold about your child and their contact details are correct on our system, we have an app called SIMS Parent which allows you to do this from your smartphone, tablet or PC.

You can use this app to update us any time, saving you time and making it easier than ever to keep us up to date. Once the changes have been accepted by the school, you will receive a confirmation email.

For you to be able to use SIMS Parent, we need to hold an email address for you on our system, if we do not hold an email address on our system for you, please email us to tell us at info@ipswichacademy.org.uk including your child’s name and date of birth.

As part of our welfare calls over the next few weeks, we will also be collecting email addresses where possible. If you have already registered for this service, it would be appreciated if you could log on to SIMS Parent and confirm your details are correct, making a no changes return if necessary so that we know your details are up to date. 

Moving forward we will be using SIMS Parent as our default system for student data collection, we will send reminders every few months for you to check your details to make sure we have the most up to date details. If you do not have access to an online system to complete this, please contact us to discuss further. Links to download the App are here:

  • Apple iOS App link here.
  • Android App link here.

Getting started with the SIMS Parent app

We will send you an activation email if we hold an email address for you. Simply click on the link from your tablet, PC or smartphone to activate your account. If you do not receive one, please contact the school administration office.

  • You can then login using your normal Facebook, Twitter, Google, Office 365 or Microsoft username and password.
  • From your smartphone or tablet, download the app from the Google Play or Apple App store – search for SIMS Parent.  
  • From a PC or Windows phone, login online at www.sims-parent.co.uk  

Please note that your activation email is unique to you and should not be used by anyone else. If you require an additional login then please contact us at info@ipswichacademy.org.uk. Your activation email will expire after 14 days if it is not used, please contact your school if you require a replacement after this date.

A full guide on how to use the system is available here, a FAQ is also included.

If you need to inform the school of a new or updated email address, please click here. Once we have updated our system you will receive an invite to the online system.

If you have any issues accessing this system, please contact the school by emailing us at info@ipswichacademy.org.uk and your options will be explained to you.

What information would we like updated:

SectionDetails
Student informationUpdate any details about the student.
AddressesThis is the address where the student resides full time (or most of the week if they live across two addresses)
Telephone & EmailsThis is the students Telephone and Email address – please do not fill in this section.
Medical detailsPlease add or amend any medical details relating to your  child.
Cultural informationPlease add or amend any cultural information here.
Dietary needsUpdate us on any allergies or additional dietary needs.
TravelUpdate us on how your child travels to school.
Parental consentPlease update consent here on what we can and can’t do with photos.
ContactsUpdate all of the information we hold for contacts for your child.

Frequently asked questions

What devices can I use to access SIMS Parent?

SIMS Parent can be accessed via any desktop PC or laptop.

The SIMS Parent app can be accessed on Apple or Android devices. SIMS Parent supports Android version 4.4 (kitkat) and above, and IOS version 8 and above.

How do I download the app?

The SIMS Parent app can be downloaded for free from the Apple Store or the Play Store. Links are here:

  • Apple iOS App link here.
  • Android App link here.

How do I log in for the first time?

Full instructions for registering a SIMS Parent account can be found here.

I can’t find my account registration email. What should I do?

If you cannot find this email, please check your junk mail and ensure it has not been marked as SPAM. If you still have not received your account registration email, please contact your school directly to check whether they have sent the email to the correct email address/we have an email address on record for you. 

How do I log in?

You will have received an email invitation from us directing you to complete the registration process for SIMS Parent, the email comes from noreply@sims.co.uk. Parents can access the SIMS Parent website by going to https://www.sims-parent.co.uk or via the SIMS Parent app.

Once the SIMS Parent app is downloaded onto a mobile device, an icon will be available on the device menu that will take you directly to the app.

Registration for SIMS Parent is completed via the SIMS ID website, where you can select the account provider you wish to register and sign in with.

I can’t remember my password. What should I do?

Visit the website of your account provider (i.e. Microsoft, Google, Facebook or Twitter) and follow their instructions for resetting your password.

Do I need to register separately for each of my children attending this school?

No. When you sign in to SIMS Parent, events and information for all of your children attending this school will be displayed in one place.

If I have children who attend different schools, and if each of the schools is using SIMS Parent, can I view all of my children in one place?

It is now possible for parents to use the same login details to register with multiple SIMS Parent schools. This will allow users to change school once inside SIMS Parent from a drop-down menu located on the school name in the top right-hand corner of the page.

Why can’t I access the SIMS Parent site or why does the page not load correctly?

Ensure your internet browsers are up-to-date.

If your internet browser is up-to-date and you are still experiencing problems, please contact us directly for assistance.

I have signed into SIMS Parent before but I can’t sign in now. What should I do?

Ensure you are logged in with the correct account (i.e. the account you used during the SIMS Parent registration process).

To sign out of an incorrect account, visit the account provider’s website (e.g. Google, Facebook, etc.) and sign out. Close the browser completely. Open a new browser window and log in to SIMS Parent, using the account details you used during the registration process.

Alternatively, try accessing SIMS Parent through a private browser window; this will ignore any other logged in accounts. This can be achieved using various browsers:

In Internet Explorer, hold down Ctrl + Shift on the keyboard and press P.

In Google Chrome, hold down Ctrl + Shift on the keyboard and press N.

In Firefox, hold down Ctrl + Shift on the keyboard and press P.

In Safari, select Safari > Private Browsing.

If you still cannot sign in to SIMS Parent having followed the advice in this section, please contact us directly for assistance.

I have signed into SIMS Parent but I can’t see any data or not all of children are listed. What should I do?

If you cannot see any data or you have children missing, please contact us directly for assistance.

Why can’t I see all of my children or all of my data?

If you have children who attend multiple schools and you wish to see them all in one account, you must register with the same sign in details. If you have used different details, please contact one of the schools and ask to be re-registered. Ensure you register with the details you use to sign into the other school. This will allow users to change school once inside SIMS Parent from a drop-down menu located on the school name in the top right-hand corner of the page.

If you have re-registered and still cannot see your data, or if your children are at the same school and you cannot see all of their data, please contact us directly for assistance.

Why can’t I open the Data Collection Sheet for my child?

If the Data Collection Sheet is not visible from SIMS Parent for your child, you may not meet the criteria required for submitting changes to your child’s account. A registered child contact must live at the same address as the child in order to be eligible to make updates to the Data Collection Sheet.

If you can see the Data Collection Sheet but it is locked (a padlock icon will be displayed), the Data Collection Sheet has been previously submitted and is waiting for a school administrator to authorise and apply the changes. Once the changes have been applied, the Data Collection Sheet will become available again.

How do I stop my child’s other contacts seeing my contact details in the Data Collection Sheet?

It is possible to hide your details from your child’s other contacts. Please contact us for further assistance.

Last updated April 25, 2020